6 creative ways to allow your guests to check in autonomously (even without meeting them)

In modern tourism, it’s not just about handing over keys. It’s about providing a fluid, secure, and well-orchestrated experience from arrival. In this article, we’ll explore six “autonomous arrival” methods that go beyond simple self-check-in. We'll discuss smart routes, remote access, hospitality automation, and practical tips to create a system that works for you — and delights your guests.

1. Automated building + apartment access: the full flow

One of the main obstacles in European cities is access to apartment buildings. Even the best smart lock is useless if the guest can't open the main entrance door.

Solution: Install a system that manages both the building entrance and the apartment entrance.

➡️ For example, Raixer is one of the few complete solutions that allows multi-level access, combining remote opening, temporary codes, and app management. Ideal for apartments in shared buildings.

💡 Tip: Communicate all entry steps to the guest in advance, perhaps with a video.

2. Create a guided itinerary with images or videos

Even with the best system, guests can get disoriented. Perhaps they arrive at night, there's no internet coverage, or the entrance is hidden.

Solution: Send a visual itinerary with photos of the entrance, the area, the intercom, and which buttons to press. Or even better, a video walkthrough (30–60 seconds) that shows step-by-step how to enter.

🎥 Simple tools: Loom, WhatsApp, Google Drive.

➡️ This improves the experience and reduces common guest queries like: “I can’t find the entrance,” “Which floor is it?”, etc.

3. Combine technology + communication automation

Autonomous arrival is not just about opening the door. It’s a series of strategic communications that guide the guest to their accommodation.

Solution: Use tools like Zapier or Make to automate:

• Sending instructions upon booking
• Automatic reminder 24h before arrival
• Sending the access code or app link at the scheduled time

💡 Practical example:
Booking on Airbnb → Zapier → customized email with PDF, photos, and check-in link sent → WhatsApp reminder the day before.

4. Delegate key handover with local services (for those without smart locks)

Not everyone can (or wants to) install smart locks. In these cases, there are alternative solutions to ensure an autonomous arrival.

Solution 1:
Use services like KeyNest, digital lockboxes in stores, or even a smart mailbox in the area.

Solution 2:
Collaborate with local cafes, laundromats, or shops to leave keys in a secure place. In return, the guest could receive a discount or a free coffee, creating a win-win partnership.

5. Offer different personalized access options for guests

Not all guests are the same. Some prefer a code. Others want to click from an app. Still others are allergic to technology.

Solution: Choose a check-in system that supports multiple methods:

• PIN code
• Mobile app
• NFC or card
• Remote opening on request
• Link via SMS

➡️ This is why Raixer is one of the most versatile choices: it allows up to 6 different opening methods, adapting to each guest's profile.

✅ Result: more satisfied guests, fewer problems, fewer last-minute requests.

6. Integration with PMS and channel manager to automate everything

The latest frontier of autonomous arrival is total integration with your property management system. If you use a PMS (like Smoobu, Guesty, Lodgify, etc.), you can connect bookings to the access system.

Solution: Integrate your access system (e.g., Raixer) with the PMS so that:

• Upon booking confirmation, a temporary code is automatically generated
• The code is deactivated at the end of the stay
• Check-in/check-out times are synchronized

🎯 This allows for management with almost no human intervention, but with total control by the host.

Bonus: Details that make the difference

Beyond the technical aspect, consider these details to make autonomous arrival truly exceptional:

• 📱 QR Code at the entrance with info, WiFi, house rules
• 🌐 Dedicated landing page for each booking (can contain PDFs, videos, interactive map)
• 🤖 Pre-arrival chatbot that answers FAQs (e.g., arrival time, how air conditioning works, etc.)

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Autonomous check-in is no longer an option: it is a standard of quality. But there are different ways to do it. If you want to stand out in the short-term rental landscape and truly improve the guest experience, simply installing a smart lock is not enough. You need a well-designed, automated, and tailored arrival ecosystem.

Among all solutions, Raixer stands out for its flexibility, compatibility, and ease of remote management. If you want to offer a professional, secure, and stress-free experience — both for you and your guests — Raixer is a choice worth the investment.

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